I tried to swap my gift card for an e-gift voucher but the transaction failed. Why? - Birthday

Posted by Developers Sandbox on

Please check if your Kids Card carries sufficient balance to complete the swap. If the card’s balance is lower than the e-gift voucher amount, the swap will decline. If it has sufficient balance but still declining then please contact us directly so we can assist.

The Kids Card is subject to these restrictions:

Participating Retailer

Restrictions on Use

JB HiFi

Cards cannot be used to purchase gift cards issued by JB HiFi

The Good Guys

Cards cannot be used to purchase gift cards issued by The Good Guys