ISSUES WITH YOUR CARD
Q: What can I do if my Gift Card gets stolen, lost or damaged?
A: Your Gift Card should be treated like cash and kept in a secure place. We unfortunately cannot replace a lost, stolen or damaged card under any circumstances. Please see our Terms and Conditions for further details.
Q: My card is not working in store?
A: Sorry to hear that. Check out the following reasons your card may not be working:
- The balance you have nominated is not available. You can check your card balance here.
- Your gift card has expired. Gift cards have a 36 month expiry, which can be calculated 36 months from the date of issue, or you can see the expiry within the Check Balance section of our site.
- The retailer you have tried to use your gift card at is not a participating retailer. Check out our site here, and click on your Gift Card type to see our participating retailers.
For any other issues with your card please contact us here.