Sorry to hear that. Check out the following reasons your card may not be working:
- The balance you have nominated is not available. You can check your card balance here.
- Your gift card has expired. Gift cards have a 36 month expiry, which can be calculated 36 months from the date of issue, or you can see the expiry within the Check Balance section of our site.
- The retailer you have tried to use your gift card at is not a participating retailer with The Active Card. You can view participating retailers here.
For any other issues with your card please contact us here.