Faqs

Where can I buy The Christmas Card for Her?

Posted by Developers Sandbox on

We’ve made it easy for you – you can buy the Christmas Card for Her online, here or at any Woolworths store around Australia. Just look for the big gift card stand in stores!

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My card is not working in store? - Baby

Posted by Developers Sandbox on

Sorry to hear that. Check out the following reasons your card may not be working: The balance you have nominated is not available. You can check your card balance here. Your gift card has expired. Gift cards have a 36 month expiry, which can be calculated 36 months from the date of issue, or you can see the expiry within the Check Balance section of our site. The retailer you have tried to use your gift card at is not a participating retailer with The Baby Card. You can view participating retailers here. For any other issues with your card...

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Can I use my gift card to pay online for products? - Baby

Posted by Developers Sandbox on

Yes, but not all of our retailers are able to be redeemed online. Please check if your participating retailer will accept online redemption here. When you choose the retailer, it will also show you how to redeem you card online.

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My card is not working in store? - Active

Posted by Developers Sandbox on

Sorry to hear that. Check out the following reasons your card may not be working: The balance you have nominated is not available. You can check your card balance here. Your gift card has expired. Gift cards have a 36 month expiry, which can be calculated 36 months from the date of issue, or you can see the expiry within the Check Balance section of our site. The retailer you have tried to use your gift card at is not a participating retailer with The Active Card. You can view participating retailers here. For any other issues with your card...

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What can I do if The Active Card gets stolen, lost or damaged?

Posted by Developers Sandbox on

The Active Card should be treated like cash and kept in a secure place. We unfortunately cannot replace a lost, stolen or damaged card under any circumstances. Please see our Terms and Conditions for further details.

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