Faqs

What can I do if The Online Card gets stolen, lost or damaged?

Posted by TCN Admin on

The Active Card should be treated like cash and kept in a secure place. We unfortunately cannot replace a lost, stolen or damaged card under any circumstances. Please see our Terms and Conditions for further details.

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I tried to swap my gift card for an e-gift voucher but the transaction failed. Why? - Online

Posted by TCN Admin on

Please check if your Teen Card carries sufficient balance to complete the swap. If the card’s balance is lower than the e-gift voucher amount, the swap will decline. If it has sufficient balance but still declining then please contact us directly so we can assist.

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How can I pay using The Online Card in store?

Posted by TCN Admin on

Using your card in store is very easy - simply present your gift card at the participating retailer to swipe at the eftpos terminal. Select "SAVINGS," enter the PIN on the back of card and you're done. If the transaction amount exceeds the card’s balance, you will need to pay for the remaining amount on a different card or cash.

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Where can I use The Online Card?

Posted by TCN Admin on

You can use your gift card at any of our top participating retailers Australia wide. Your gift card cannot be redeemed at concession or third party stockists.

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Where can I buy The Online Card?

Posted by TCN Admin on

We’ve made it easy for you – you can buy The Kids Card online, here or at any Woolworths store around Australia. Just look for the big gift card stand in stores!

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