Get In touch

Select the option that best describes the issue

Select the option that best describes the issue

Please enter your Request ID number. This would have been displayed at the time of your retail voucher selection

Located on your confirmation email

Enter your 19 digit card number (commencing with 5021 251)

Please enter the serial number printed on the back of the card

This will be displayed on screen after submitting your swap request.

Please enter your Request ID number, This would have been displayed on screen at the time of activation.

Please provide the name of your card Eg: Physical HER card

If Yes - Please have your unique registration code handy! If No - Please attached proof of purchase e.g: Receipt/Invoice.

Please select from the drop down menu the issue that best describes your current situation

Ensure your card number is clearly visible in the photo uploaded

This can be found in your SMS from CardNetwork

8 character alphanumeric code - this was emailed to you at the time of registration

Please enter the details of your request.