FAQs

Visit www.thecardnetwork.com.au, select your card type and click on Participating Retailers to see where you can use your card.

You can use your gift card Australia wide at any of the participating retailers associated with your card. More retailers are joining us every day!

Just use it like an eftpos Card!

1. Simply present your card in store at any of the participating retailers and use it against any purchase.
   
   
2. Swipe the card through the eftpos terminal. You select “SAVINGS,” enter the PIN on the back of your card and you’re done – just enjoy your purchase!
   
   
3. You can check your balance and card expiry date anytime by clicking on the ‘Check Balance’ section on our website.
   
   

If the transaction amount exceeds the card’s balance, you will need to pay for the remaining amount on a different card or cash.

Just use it like a MasterCard or Visa card you have stored in your mobile wallet!

1. Simply present your card in store at any of the participating retailers and use it against any purchase.
   
   
2. Open your digital wallet on your phone and select the card. Hold your mobile close to the eftpos terminal. The terminal should recognise the card and your phone will prompt you to enter your pass code (this is your phone’s pin number). The terminal should process the payment and you will receive a confirmation on your phone “Done– just enjoy your purchase!
   
   
3. You can check your balance and card expiry date anytime by checking the TCN App and selecting your card.
   
   

If the transaction amount exceeds the card’s balance, you will need to pay for the remaining amount on a different card or cash.

If you haven’t added your physical card to your mobile wallet or swapped for a voucher you will need your physical card when shopping at our retailers. It swipes like an eftpos card so must be presented. Photos on your phone are not sufficient sorry.

If you have added your card to your mobile wallet or swapped for a voucher you do not need your physical card any more.

Please check if your Gift Card has a sufficient balance to complete the swap. If the card’s balance is lower than the e-gift voucher amount, the swap will decline. If it has sufficient balance but still declining then please contact us directly so we can assist.

A TCN gift card is the perfect gift for Christmas – Secret Santa or Kris Kringle, Stocking Fillers, Birthdays, Mother’s Day, Father’s Day, Employee Incentives and Rewards, Anniversaries or Corporate Gifts, It even makes a great “Thank you” for feeding the dog or looking after the kids!

We’ve made it easy for you - we’ve got more than 3,400 locations to buy TCN Gift Cards across Australia! You can buy TCN Gift cards at the following leading retail outlets Australia-wide - look for the big gift card stand in stores or online at www.thecardnetwork.com.au in various denominations:

Coles
Coles Express
Woolworths
Big W
Target
Flybuys

If you are a Qantas Frequent Flyer you can redeem your points for TCN Gift cards.

Gift ideas are our specialty! Be it Christmas, Birthdays, Anniversaries, Mother’s Day, Father’s Day, Employee Incentives and Rewards, Corporate Gifts or just a “thank you” or a #datenight surprise, TCN Gift Cards are the best way to provide ultimate choice whilst still personalising your gift.

Christmas - TCN Gift Cards are the perfect Christmas gift for friends and family members and a great way to thank colleagues, employees, business partners or clients for a great year completed. With Kris Kringle and Secret Santa gift-giving so popular, we’ve specifically created some $30 cards which are perfect for these occasions (and double as the perfect size for a Christmas stocking!).

Mother’s Day and Father’s day – Give the gift of a much needed shopping spree for busy mums and dads of all ages. TCN Gift Cards are perfect to slip inside a greeting card and send (or just write inside our card).

Birthdays – TCN Gift Cards are great when you want a gift that you know they’ll love. TCN Gift Cards as a gift gives them something to look forward to once the candles are blown out and the cake is gone!

Employee Gifts & Rewards and Corporate Gifts – With beautiful packaging and great utility, some of the best Merchants in Australia, TCN Gift Cards are the best way to show your employees or clients you appreciate them whilst giving them choice.

Thank you – The perfect way to say “thanks” for feeding the cat, lending me the car, helping paint the fence, looking after the kids or being a great teacher.

Sorry to hear that. Check out the following reasons your card may not be working:

1. The balance you have nominated is not available. You can check your card balance here.
   
   
2. Your gift card has expired. Gift cards have a 36 month expiry, which can be calculated 36 months from the date of issue, and/when you check your balance.
   
   
3. The retailer you have tried to use your gift card at is not a participating retailer. You can view participating retailers by clicking on your Card Type on our website and clicking on the Participating Retailers link.
   
   

Should your card not work but it has funds, isn’t expired, and you are at a participating retailer please contact us here or call 1300 375 346.

We take security very seriously, and a major part of that is ensuring that orders are placed by the legitimate cardholder.

If your order is declined during the checkout process, it means we were unable to verify your purchase, and it was declined out of caution.

We recommend placing your order again completing all required details – such as phone number, email and billing address – that match the cardholder’s information. We will then re-assess your order.