My card is not working in store? - Her

Sorry to hear that. Check out the following reasons your card may not be working:

  1. The balance you have nominated is not available. You can check your card balance here.
  2. Your gift card has expired. Gift cards have a 36 month expiry, which can be calculated 36 months from the date of issue, or you can see the expiry within the Check Balance section of our site.
  3. The retailer you have tried to use your gift card at is not a participating retailer with The Fashion Card for Her. You can view participating retailers here.
For any other issues with your card please contact us here.